AI & Automation
70% Fewer Support Tickets with AI Chatbot: FinanceServices Story
Priya Mehta••4 min read
## Problem
FinanceServices had 5,000+ daily support tickets. Average response: 18 hours.
## Solution
- Built with **Python + TensorFlow**
- Integrated with **Zendesk API**
- Trained on 50K past tickets
- Multilingual (EN, HI, TA)
## Outcome
- 70% tickets auto-resolved
- 40% cost reduction
- CSAT: 4.8/5
> _"Our customers love the instant replies."_ – Head of Support